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Here you have an amazing and rather unique example
of how this mega-corporation treats their customers.
Equally fascinating is how this corporation allow a problem to run completely
out of control without the slightest sense of right and wrong and/or corporate
responsibility to the public at large.
This section of the website revolves around a few years
old problem I have with the Ford Motor Company. The case has never been
solved.
Feel free to read my personal case with Ford Motor Co.
On good faith, I purchased for cash, a brand new 1998 Ford
Taurus at Salon Ford in Montreal which then almost immediately, proceeded
to make me extremely ill, resulting in symptoms including the following: i.e.
cough, eye irritation, nasal irritation and congestion, throat irritation, nausea,
headache, hoarseness, change of voice, skin irritation, drowsiness, tiredness,
reduced mental capacity, mental fatigue, and a changed sensation of odour and
taste.
The problem (and faulty design) is with the vehicle's heating, ventilation and
air-conditioning system ( HVAC ). In this car, the air conditioning system lets
stagnant water accumulate in it's air ducts thereby allowing the growth of mould
and fungus colonies, of which, some species are extremely toxic and caused my
illness. It has been proven that these species of toxins are being produced
by this HVAC system in massive quantities namely one being
aspergillus fumigatus which was discovered in astronomical quantities in the
cab of my car.
My research to date shows that a minimum of 16 Ford makes and models, over a
period of at least 8 years have the same faulty HVAC system installed as standard
equipment, thereby affecting countless millions of drivers and passengers using
these vehicles on the road today.
All I have asked of Ford is to take my research seriously, repair the faulty design, and offer reasonable compensation. Needless to say, even these minimal requests have been met with cold indifference and denial of any responsibility. Worse than that, at many levels within the Ford Company, the response has been condescending ridicule towards my efforts to raise awareness of this situation.
This research has resulted in our distributing hard copies of a binder (300 pages approx.) on this case to several third parties. Several responses to this information distribution has resulted in further information being received by us only reinforcing what we have been saying for years.
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In the interim, I visited many doctors and I found out that a granuloma was present in my left lung. What wonderful news!! I stopped using the car because it was slowly killing me! I have to do something with my lemon but as you probably know, Ford cares more about their bottom line than human life. It is more than 4 years now that I'm stuck with my Lemon Ford Taurus (which registers approx.18000km) that I can't use!
Interestingly, not once has Ford denied this problem
exists or even attempted to refute any of our research. Just the same
old responses denying any responsibility. They continued playing the musical
chair game, saying "your case has been forwarded to..." or like "we've
no further comment."...etc.
Due to this never changing attitude on Ford's part, we felt it imperative to inform the driving public of this deadly danger lurking in so many vehicles on the road.
It is for this reason, I have taken it upon myself to create this web-site reproducing all the research and correspondence Ford already has in it's possession.
As my personal motto states: "Things may go wrong
as they sometimes will, when the road I am trudging seems all up hill, when
care is pressing me down a bit, rest if I must, BUT I WILL NEVER QUIT."
This is where all my troubles started....
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The dealer formerly
Salon Ford has recently folded his tents and stolen swiftly off into the night
and to who knows where??? Leaving behind a very unhappy camper and a new dealer
in place namely Desjardins Ford.
We believe the demise of Salon Ford has come about by our daily continuously
pounding of faxes, e-mails, letters, postcards, etc… and by the increase
and ever increasing people, pushing our “support me” button. We
have been greatly encouraged in the past 2 weeks by the number of people visiting
our web-site, about 200 hits per day. To date, we have surpassed 9000+ hits
and we are heading for 10000 shortly. The situation between Ford and our Taurus
Lemon is one of complete silence from the Ford mega-corporation. However, we
have kept the pressure on by contacting on a daily base both management and
also dealers across Canada and the USA and we intend to increase theses pressures
in the future.
Salon Ford has gone from the scene! Why? They have been replaced by Desjardins Ford, who have been contacted by us and we have not received any reply to date. Because of their silence, the sign on our Ford lemon car will have the original announcement with the omission and addition “now Desjardins Ford”. See picture. We will do the French version also.
Let the buyer beware!!! Caveat emptor
Regarding Salon Ford (new name Desjardins Ford as of April the 3rd 2003) the prime cause of our trouble is a faulty Ford Taurus Lemon. Be advised that the change has been in name only. It has now become Desjardins Ford, whose president is Jean-Luc Desjardins who also ran Salon Ford since 1995 according to the government registry. Customer!!! Expect to be treated in the same manner as ourselves. Their approach is not to accept responsibility for legitimate claims. Perhaps or probably our campaigning on the web has resulted in pointing out by our situation what poor results can happen in a dealer trying to hide behind the subterfuge of name changing to avoid their responsibility. Ford through their dealer network once again shows its true colors. Their subversive programs regarding legitimate claims go on …. To infinity.
Another dealer name change!!!
Ovale Ford is now known as Gabriel Ford Lincoln. What a farce!! Do you think this will change anything vis-à-vis their approach to new customers? No! The same arrogance: denials, delays, discouragements, and deceptions will continue to take center stage.